This unit of competency describes the skills and knowledge required to coordinate animal owner appointments or bookings and undertake office administration and basic financial tasks for an animal care facility.

This unit applies to new entrants to the animal care and management industry. Animal care may occur in a wide variety of workplaces, including breeding or boarding kennels and catteries, companion animal training, grooming establishments, animal shelters or similar.

This unit applies to individuals who work under general supervision and exercise limited autonomy. They undertake defined activities and work in a structured context.

No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Provide facility services and fee structure information to clients in a courteous manner
Schedule and monitor client appointments or bookings
Identify animals according to species, breed and permanent markings
Create or update client records according to workplace policies and procedures
Compile appointment details and client records, and provide to relevant staff
Monitor waiting clients and keep them informed of appointment progress or any delays
Maintain reception area in a clean, tidy and hygienic state at all times
Process telephone and mail communications and relay as required
Maintain information and records system to ensure integrity
Use office equipment, including computer files and programs, to perform routine tasks
Invoice services and products in line with facility fee structure
Monitor cash control and prepare basic financial documents
Carry out routine tasks to assist with animal during appointment or booking
Restrain and handle animals in a safe and humane manner
Document interactions with clients according to workplace policies and procedures
Monitor stock levels and order supplies following supervisor approval
Identify client follow-up requirements and document according to workplace policies and procedures
Update and store client records according to workplace policies and procedures

Assessment Cover Sheet

ACMGAS207 - Provide reception services for an animal care facility

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ACMGAS207 - Provide reception services for an animal care facility

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: